At Mystylestores, operated by Marketplace Magic Private Limited, we are dedicated to delivering a reliable and satisfying shopping experience for every customer. We value transparency, fairness, and timely resolution of customer concerns. This Grievance Redressal Policy explains the process through which we receive, review, and resolve complaints in a professional manner and in compliance with applicable laws.
What is a Grievance?
A grievance is any concern, complaint, or dissatisfaction arising from a product or service purchased through our platform for which a customer seeks a resolution. This may include, but is not limited to, matters relating to product quality or defects, incorrect or delayed deliveries, payment concerns, issues involving returns, refunds, or exchanges, dissatisfaction with customer service, or questions regarding our policies.
How to Raise a Grievance
If you experience any issue, we encourage you to contact us through our support channels. The grievance process is as follows:
Visit our Help Centre or Contact Us Page
Navigate to the "Help Centre" or "Contact Us" section available on our website or mobile application.
Select Your Issue
Choose the category or topic that best matches the concern you wish to report.
Submit Your Query
Provide all relevant information, including your Order ID, a detailed description of the issue, and any supporting documents or images, where applicable.
Once your request has been submitted, our support team will review the details and respond accordingly.
Escalation to Grievance Officer
If your concern remains unresolved or you are not satisfied with the response provided by our customer support team, you may escalate the matter to our designated Grievance Officer in accordance with the Information Technology Act, 2000 and other applicable laws.
To maintain accountability and ensure compliance with legal requirements, Mystylestores has appointed a dedicated Grievance Redressal Officer. The officer is responsible for supervising the grievance resolution process, ensuring impartial handling of complaints, and addressing unresolved or escalated matters. You may contact the Grievance Officer by email at Marketplacemagicauthorizes@gmail.com .
Grievance Handling Process
Acknowledgement: We will acknowledge receipt of your grievance by email within 48 hours of receiving your complaint.
Unique Ticket/Reference ID: A unique grievance reference number will be generated and shared with you, allowing you to monitor the status of your complaint.
Resolution Timeline: Our support team, together with the Grievance Officer where required, will make every reasonable effort to resolve your grievance as promptly as possible, generally within 7 working days, or within the timeframe prescribed by applicable laws.
Updates & Communication: You will receive regular updates regarding the progress and status of your grievance through your registered communication channel.
Closure of Grievance
A grievance will be considered resolved and officially closed under the following circumstances:
Contact Us
For any additional questions or to submit a grievance, please contact us at: Marketplacemagicauthorizes@gmail.com .
Note
This Grievance Redressal Policy may be updated periodically to reflect changes in legal requirements or our internal procedures. For the latest version, please refer to our Terms of Use and Privacy Policy pages.